Frequently Asked Questions
🛍️ Orders
How do I place an order?
Browse our collection, select your piece, choose size or variant if applicable, and tap "Add to Cart." Proceed to checkout and follow the prompts to complete your purchase.
Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. After that, the order will have entered fulfillment. Please email us immediately at [email protected].
How do I track my order?
Once your order ships, you'll receive a tracking email. You can also visit My Orders anytime to check your shipment status.
🚚 Shipping
Where do you ship?
We ship to 50+ countries worldwide. See our full Shipping Policy for details by region.
How long does delivery take?
Standard international shipping: 7–14 business days. Express shipping (where available): 3–5 business days. Processing time is 1–3 business days before dispatch.
Is tracking included?
Yes. All orders include a tracking number sent to your email once dispatched.
💎 Products
What materials do you use?
We use 925 sterling silver, 18K gold-plated brass, and natural gemstones. All pieces are nickel-free and suitable for sensitive skin.
Is your jewelry hypoallergenic?
Yes. We specifically source nickel-free materials to minimize skin reactions. If you have a known allergy to specific metals, feel free to contact us before purchasing.
How do I care for my jewelry?
Visit our Jewelry Care page for a full guide. In general: keep pieces dry, store in a pouch or box, avoid contact with perfumes and lotions.
Will gold-plated pieces tarnish?
Gold-plating will naturally wear over time with daily use. To extend longevity, remove jewelry before swimming, exercising, or applying skincare. Store in the included pouch when not wearing.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused, unworn items in original packaging. See our full Return Policy for details.
How do I start a return?
Email [email protected] with your order number and reason. We'll send return instructions within one business day.
Do you offer exchanges?
Yes. If you'd like a different size or style, we can arrange an exchange subject to availability. Contact us within 30 days of delivery.
🎁 Gifting
Do you offer gift wrapping?
All Calligallery orders arrive in our signature packaging, ready to gift. At checkout, you can add a personalized gift message at no extra charge.
Do you offer gift cards?
Yes! Email us at [email protected] to arrange a digital gift card for any amount.